• About Seven Seas
  • Corporate Overview
  • Seven Seas Advisors Co., Ltd.

  • Our Business
  • Access

Complaints and Consultation Desk

home  > Complaints and Consultation Desk

Seven Seas Advisors Co., Ltd. (hereinafter “our Company”) will endeavor to handle complaints and consultations from our customers in an appropriate and prompt manner, in order to effectively resolve any complaints our clients. Our Company will aim to resolve any complaints or consultations received through the following framework.

1. “Complaints and Consultation Desk”
Please contact the following inquiry desk for any complaints or consultations regarding our Company’s business.

Inquiry Desk : Seven Seas Advisors Co., Ltd. General Affairs / Corporate Planning Department
Address : 1-1-7 Uchisaiwai-cho, Chiyoda-ku, Tokyo, JAPAN 100-0011
Telephone : 03-3539-1490 (Reception Hours – weekdays 10 am – 5 pm)
E-mail : 

2. Complaints Processing and Disputes Resolution Measures Regarding the Financial Instruments Business
Our Company has taken the following measures regarding complaints processing and disputes resolution as provided for under the FIEL, separately for each type of business for which our Company has been registered.

(A) Investment Management Business & Investment Advisory and Agency Business
The Japan Investment Advisers Association (a general incorporated association) shall seek to process complaints and resolve disputes related to the financial instruments business etc. through resolution or mediation of complaints provided for in the provisions of the FIEL.

(B) Type II Financial Instruments Business
Type II Financial Instruments Firms Association (a general incorporated association) shall seek to process complaints and resolve disputes related to the financial instruments business etc. through resolution or mediation of complaints provided for in the provisions of the FIEL.

The Japan Investment Advisers Association (a general incorporated association) has commissioned the Financial Instruments Mediation Assistance Center (FINMAC, a specified non-profit organization) to process complaints received from, and provide mediation for disputes with, investors etc. in relation to the financial instruments business conducted by its members (however, limited to those related to the investment management business and investment advisory & agency businesses). The Type II Financial Instruments Firms Association (a general incorporated association) has also commissioned FINMAC to process complaints received from, and provide mediation for disputes with, investors etc. in relation to the financial instruments business conducted by its members (however, limited to those related to Type II financial instruments business). Therefore, the reception desk for both 1 and 2 above are as follows.

End